Communication: The Company will communicate with a person with a disability in a manner that takes into account his/her disability.

Assistive Devices: Persons with disabilities will be allowed to use their own personal assistive devices to access our services and will also have access to assistive devices that may be available on our premises, including: accessible washrooms, alternate document formats, screen readers and telecommunication devices for the deaf.

Use of Service Animals or Support Persons: Persons with disabilities may at all times be accompanied by their required support person and/or a service animal on the parts of our premises that are open to the public and other third parties.

Notice of Temporary Disruption: We will notify our Associates, clients, advisors and visitors if there is a planned or unexpected disruption in the facilities or services usually used by persons with disabilities. This notice will be posted at the entrance of the applicable premises and on the Guardian website. The notice will include the following information:

the facility or service that is unavailable;
the reason for the disruption;
the anticipated duration of the disruption; and
alternative facilities or services, if available.

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